Customer Service Policy

Healthline Optical Customer Service Policy Statement

At Healthline Optical we endeavor to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below. We will respond to your query within 3 - 5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

Communication

We at Healthline Optical will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

Consistency

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederations Code of Professional Practice; and that they are consistently applied to all our customers.

Complaints

Healthline Optical seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Managing Director in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices or on www.healthline.org.

Access to Information

We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Directors.

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.

How to Contact Us

Healthline International Limited

Suite 219
For Dunlop, Fort Parkway
Birmingham B24 9FD
0121 384 9400
chip@healthline.org
www.healthline.org

Delta 200
Delta Business Park, Great Western Way
Swindon, SN5 7XP
01793 496788
jayne@healthline.org
www.healthline.org

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Optical Jobs

Specialist in optical recruitment across the UK

Healthline has over 14 years experience in the optical jobs market. With over 14 years experience in the UK optical recruitment market Healthline has established itself as a world leader in providing solutions for both permanent and temporary staff looking for optician jobs. This specialisation has given Healthline knowledge of the optical jobs sector which is second to none in providing recruitment solutions for Optometrists, Dispensing Opticians, Optical Assistants, Branch Managers, Retail Managers Lab Technicians, Frame Reps and Regional Managers.

Healthline has developed an outstanding relationship with the optical jobs industry and has happily placed thousands of people in optical careers. It is our belief that spending time with each candidate and using our specialist knowledge of vacancies within the optical jobs market that Healthline can place the correct people into optical jobs within the highly competitive optical recruitment sector.

Our success is based on our focus and dedication. Healthline Recruitment prides itself in recruiting the best candidates and assisting them in their most suited positions to develop in the optical jobs market and sector.

As experts in our field, our consultants provide valuable insight and assistance in the hiring process that goes beyond recruiting. Working closely with clients from the commencement of the project through to the offer stage, we ensure our clients receive the very best candidates for a successful placement.

The importance of opticians within society is ever increasing as the individual focuses on their health more than ever in the 21st century, along with the population of the UK living to an older age on average. Healthline is committed to maintaining the standards set by the GOC and ABDO by ensuring that all candidates selected for qualified dispensing optician optical jobs are fully registered on both the GOC and ABDO and all candidates selected for qualified optometrist optical jobs are registered on the GOC.

Whether you are a company or a professional seeking employment: Healthline Recruitment can provide solutions within the optical jobs market and advice on all areas of optical recruitment.